Delivery Policy

1. General Information

All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment.

2. Delivery Location

Items offered on our website are only available for delivery to addresses mentioned in shipping/ billing details in the website.

3. Delivery Time

An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.

Unless there are exceptional circumstances, we make every effort to fulfill your order within 10 Business days of the date of your order depends on category of product and method of payments. Business day means working days except holidays. For prepaid orders, delivery will be done within 05 days in the same city and within 10 days for other cities or areas.

Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.

If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation

4. Delivery Instructions

You can provide special delivery instructions in order notes on the check-out page of our website.

5. Delivery charge & Taxes

Delivery charge is based on the weight of your order and the delivery method. To find out how much your order will cost, simple add the items you would like to purchase to your cart, and proceed to the checkout page. We will inform you the delivery charge over phone or it will be included automatically in the system. Additional shipping charges may apply to remote areas or for large or heavy items.

Sales tax has already been applied to the price of the goods as displayed on the website.

6. Insurance

Parcels are insured for loss and damage up to the value as stated by the courier.

6.1 Process for parcel damaged in-transit

We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

6.2 Process for parcel lost in-transit

We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

6.3 Parcels Damaged In Transit

If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service at +8801780733799. If the parcel has been delivered without you being present, please contact customer service with next steps.

7. Questions

If you have any questions about the delivery and shipment or your order, please contact us by email: We will take action within 72 hours of complain/ query submission.